Tenant FAQs

Prospective Tenant FAQs

• How do I see a property I am interested in?

  To help you see the property, we provide a photo gallery of color photos and property descriptions in our online marketing. Please refer to the "Before You Begin:" section to see the qualifying criteria to rent a property. If you feel you meet our qualifying criteria, please call our office to assist you in setting up a showing.

  Please note, if there are currently tenants in the home or there are applications on the home, we cannot schedule an in-person showing.

• How much is the application fee?

  $40. Each person over the age of 18 who will live in the property will need to submit a separate application. Please take note that all individuals in your group will need to apply before your applications will be considered.

• Do I get my application fee back?

  The application fee is a one-time, non-refundable payment of $40 that is used towards the time and resources we use to process your application. This fee is used to cover credit and background checks.

• How can I apply?

  Applications are all accepted through our website! Select a property and click on “Apply Now” to start the application! Please refer to the "Before You Begin:" section prior to filling out your application. Don’t forget to read it carefully and thoroughly to ensure you understand all of the terms and include all of the necessary documents and information for your application to be considered complete.

• Will a co-signer help my application?

  A co-signer can help you qualify if your income does not meet the 3 times the monthly rent requirement. Co-signers do not override rental history, credit history, a low credit score, or poor criminal background.

• How much is the security deposit?

  Usually, the security deposit is the same as the rent, and then there is a non-refundable fee of $300 as a lease initiation fee. This is calculated into the security deposit amount in the marketing due to a limitation in the software system to separate these. A higher security deposit may be required based on the property or your application not meeting some of our criteria.

• Are all leases for 12 months?

  Unless otherwise stated in the property listing, the length of lease we are looking for is 12 months.

• What are the required move-in funds if I am approved?

  If your application is approved, the security deposit and a $300 non-refundable lease initiation fee will be due within 24-48 hours of lease signing. Before receiving keys on the move-in day, you’ll also need to provide your first full month’s rent, proof that all required utilities have been transferred in your name, and proof of renter’s insurance listing Red Rock Property Management as an additional interested party. All move-in funds must be paid with certified funds (cashier’s check or money order).

• What are the required financial, credit, and rental requirements to apply?

  We are looking for applications with great rental history and no evictions, positive credit reports, and a household income of three times the market rent price. We do run background checks as well as full credit reports on all applications. Please refer to the "Before You Begin:" section prior to filling out your application.

• Do you have a list of available rentals?

  Yes. Click on the "Available Rentals" button to see all current listings. It will show our most up-to-date, available properties, and there you can also filter by rent price, city, property size, pet-friendly or not, and more!

• How much is the rent on this house?

  All rent prices are listed on the property pages on our website.

• How do I know if a property is pet-friendly?

  Each property page on our website will indicate whether a property is pet-friendly or not.

• I have an Emotional Support Animal (ESA) or Service Animal, but the property I’m interested in is not pet-friendly. Can I still apply?

  Yes! Emotional Support Animals and Support Animals are not considered pets under applicable fair housing laws. When submitting your application, please include any supporting documentation for your ESA or Service Animal so our team can review and verify the accommodation request. Providing this information during the application process helps avoid delays and ensures we have the necessary documentation on file.

• What is the RED Rewards Program?

  RED Rewards is a resident benefits package included with your tenancy that provides a variety of valuable services and perks. Benefits include a yearly late fee waiver, credit reporting for on-time rent payments to help build your credit history, and access to our home-buying assistance program when you're ready to purchase a home. Additional benefits may be available depending on the program offerings at the time of your lease.

Current Tenant FAQs

• When can I pick up my keys?

  You can pick up your keys on the assigned day of move-in at noon or later. If you have already paid your security deposit, lease initiation fee, and first month’s rent prior to your move in, you will still need to wait until noon on the date of move-in on the lease to pick up your keys, as we want to make sure everything is completely ready for you in your new home!

• Can I get internet and or cable services installed?

  You are welcome to set up internet at any of our properties, but if a satellite dish or anything else that would make adjustments to the home is required, you MUST reach out to us in order to receive approval from the owners of the property. Any approved satellite dishes will need to be installed on a pole in the backyard (never on the roof or home) and be removed with repairs completed to return the structure to its original condition prior to your move-out. For this reason, we do suggest going with companies that will not require property modifications.

• Can I pay my rent online or set up for auto-pay?

  Yes! When you move in, we will send you a link to your tenant portal. Through your tenant portal, you can easily make rent payments via ACH (eCheck) or credit card and even set up auto-pay! As part of our RED Rewards Program, we cover the cost for ACH (eCheck) payments, ensuring a seamless and hassle-free payment experience.

• How do I use my tenant portal?

  Excellent question! The best resource is to click on this link provided by AppFolio’s software to answer your questions and assist with navigation.

• How do I update my Renters Insurance?

  Easily submit proof of insurance coverage or purchase a policy, right from your portal. Please note, insurance policies purchased are independent and not affiliated with Red Rock Property Management.

• How do I submit notice to vacate?

  Planning to move out? Please submit your Notice to Vacate through your tenant portal at least 30 days before your lease expiration date. Simply log in, navigate to the Contact Us tab, and select Request Notice to Vacate from the Contact Options section. You’ll be prompted to provide your move-out date, reason for moving, and forwarding address. Providing this information through the portal ensures we have everything needed to process your move-out efficiently.

• How soon will I get my security deposit refund?

  25-30 days after move-out is the typical time it takes to get the security deposit back to you. We process many of these each month and do them just as quickly as we can while making sure all billing and invoices are completely accurate for you!

• I’m interested in renewing my lease. What are my next steps?

  Lease renewals are typically reviewed and processed 60–90 days before your lease expiration date. If your lease falls within that timeframe, our Lease Renewal Team will work with you regarding renewal options and any applicable rent adjustments. If your lease expiration is still more than 90 days away, please contact our office, and we'll ensure your information is provided to the Lease Renewal Team for future follow-up.